(By purchasing this unit the purchaser agrees to the following) We ship our units within the 48 continental United States and Canada. Free shipping applies to the lower 48 continental United States as well as Non-Sale items to Canada. We ship all of our units by freight truck. Upon arrival of shipment, all packages must be inspected for damages on site with the trucking company before the unit is signed for. If the package appears to be damaged, call our customer support center immediately for instructions. We can advise whether the visible damages to the crates are detrimental to the units. Once the unit is signed for, there is no way we can process the insurance claim with the Freight Company. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused we will replace the unit/parts upon availability of replacement unit or parts that are damaged. Delivery is subject to delays caused by limited product availability or freight company problems. The unit must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the shower unit accepts full responsibility and liability for its proper use, operation, and installation. This unit is not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify us from any actions, lawsuits, judgments, liability claims arising from the use of these products. PLEASE DO NOT WAIT WEEKS OR MONTHS TO OPEN UP YOUR PACKAGE, PLEASE INSPECT IT IMMEDIATELY EVEN IF YOU WILL NOT BE INSTALLING THE UNIT. The shipping company requires the customer to report any damages within the first 72 hours after delivery.
ALL "FACTORY DEFECTS" MUST BE REPORTED WITHIN 30 DAYS OF THE DELIVERY DATE OTHERWISE, THEY WILL FALL INTO THE PART WARRANTY REPAIR CATEGORY
If a shipment comes in different boxes and it comes damaged, please only refuse the package that is damaged and we will ship you out a new part subject to availability. Again, if one crate is damaged, please just refuse the damaged crate back, not the entire unit.
Delivery is subject to delays caused by limited product availability, freight company problems, or weather conditions.